Medical Assistant for Windows · All documents · Русская версия
Public Offer for a Licence to the Medical Assistant for Windows Software
1. General provisions and definitions
1.1. This document is a public offer (Article 437 of the Civil Code of the Russian Federation) of Neurosfera LLC (hereinafter the "Licensor") to enter into a licence agreement on the terms below with any person who accepts it (hereinafter the "User").
1.2. Software — the computer program "Medical Assistant for Windows" (Russian name: «Медицинский ассистент» для Windows), including the installer, updates and the server component that verifies licences, accounts for the usage limit and processes requests to the neural module. The description and system requirements are published at myneurodoctor.ai/en/.
1.3. Neural module — the component of the Software that produces answers, explanations and draft documents using artificial intelligence models. Its output is informational (section 8).
1.4. Plan — a set of Software features, a processing limit for neural module requests per 30 days and the number of computers on which the licence may be used. Period — the term of a paid licence: 1 month (30 days) or 1 year (365 days).
1.5. Licence key — a unique string of the form XXXX-XXXX-XXXX-XXXX confirming the right to use the Software on a paid plan.
1.6. Site — the pages https://myneurodoctor.ai/en/ and https://myneurodoctor.ai/.
2. Subject
2.1. The Licensor grants the User a simple (non-exclusive) licence to use the Software for its intended purpose under the selected plan, and the User — on paid plans — pays the licence fee.
2.2. Permitted use: installing and running the Software on computers running Windows 10/11 in the number allowed by the plan; using the Software's features and server component within the plan limit; receiving updates.
2.3. The User may not: decompile, disassemble or modify the Software; bypass licence or limit checks; share or publish the licence key; use the server component other than through the Software; use the Software to violate third-party rights, including data protection law and medical confidentiality.
3. Acceptance
3.1. The offer is accepted by any of the following: installing and first launching the Software (free plan) or paying for a paid plan on the Site or in the Software. Acceptance means full and unconditional acceptance of this offer, the Privacy Policy and the Terms of Use.
3.2. The agreement is concluded electronically and does not require a paper signature.
4. Plans, free plan and limits
4.1. Current plans and prices (in Russian roubles):
| Plan | 1 month | 1 year | Computers | Includes |
|---|---|---|---|---|
| Free | 0 ₽ | 0 ₽ | 1 | 2 patient cards, AI chat, patient consultation, lab report and discharge summary explanations (incl. scans), reminders, backup; limit ≈ 5 AI requests per month |
| Pro | 2,500 ₽ | 25,000 ₽ | 1 | everything in Free with unlimited cards, visit notes, medical documents in Word, deep analysis and second opinion, drug check, export, Google Sheets data; limit 1,000 ₽ per 30 days |
| Clinic | 5,900 ₽ | 59,000 ₽ | 1 | everything in Pro, priority support; limit 2,400 ₽ per 30 days |
4.2. Free plan. On the first launch of the Software without a licence key, the server component automatically issues a perpetual free licence tied to that computer (once per computer). The free plan requires no sign-up, payment or payment details. The Licensor may change the contents and limit of the free plan with notice on the Site.
4.3. Processing limit. The limit is expressed in roubles of request cost to the neural module over a 30-day period from the start of the licence and is additionally capped per day. The number of operations shown on the Site is approximate and depends on document size. When the limit is used up, neural module functions pause until a new 30-day period, a renewal or a top-up package; other features (cards, notes, documents, reminders, backup) remain available.
4.4. Top-up package for 990 ₽ adds 400 ₽ of limit to an active paid licence and is bought in the Software. Any unused top-up balance expires with the licence.
4.5. The yearly price equals the price of 10 months (2 months free). Prices may be changed by the Licensor; a new price applies to orders placed after publication on the Site and does not affect paid periods.
5. Payment and key delivery
5.1. Payment is made electronically through the payment processing service shown at checkout, on the Site or from the Software. To place an order the User provides an e-mail address to which the receipt is sent.
5.2. A licence is considered paid once the payment service confirms the payment. There are no automatic (recurring) charges: renewal requires a separate action by the User.
5.3. After a successful payment for a new licence, the licence key is shown to the User once: on the Site's return page or in the Software window if the purchase was started there. The User must save the key. The Site does not show the key again; if the key is lost, the User contacts support at info@myneurodoctor.ai from the e-mail address used for payment, and the Licensor reissues the key.
5.4. When renewing an active licence or buying a top-up package, no new key is issued: the term or limit is applied to the current licence. When changing plans, the unused remainder of the current period is recalculated in proportion to the new plan's price.
5.5. The term of a paid licence runs from the moment of payment (for renewals — from the end of the current term) and is 30 or 365 days depending on the period.
6. Computers and licence transfer
6.1. A licence on any plan may be used on one computer. The licence is tied to a technical device fingerprint that contains no personal data.
6.2. Transferring a licence to another computer is done on request to support. The User's data is moved with a backup created in the Software and encrypted with the User's password; the Licensor has no access to the backup contents.
7. Refunds
7.1. The User may withdraw from a paid licence at any time by sending a request to info@myneurodoctor.ai from the e-mail address used for payment, stating the payment date and plan.
7.2. The refund is calculated in proportion to the unused part of the paid period: refund = period price × (remaining full days ÷ days in the period). Top-up packages are non-refundable once more than 50% of their limit has been used.
7.3. The refund is made by the same method as the payment within 10 business days of receiving the request. From the moment of refund the licence is revoked and the computer returns to the free plan; the User's data on their computer is not affected.
7.4. If a payment is reversed by the payment service or a bank (chargeback), the licence is revoked automatically.
8. Informational nature of the neural module's output
8.1. The Software is not a medical device or medical information system, and the Licensor does not provide medical services. The neural module's answers, lab explanations, drug interaction checks and draft documents are reference information and drafts to be reviewed by the User or a treating doctor. They are not a diagnosis, medical opinion or treatment prescription and do not replace an in-person visit.
8.2. The Software does not prescribe medicines or doses. Any dosage information in the Software's output is a quotation from documents uploaded by the User or was entered by the User who is a doctor.
8.3. In case of signs of an emergency, seek emergency medical help immediately (103 or 112 in Russia, or your local emergency number).
8.4. The User is responsible for the use of the Software's output, including the content of medical documents signed by a User who is a doctor.
9. Personal data
9.1. Patient cards, documents, visit notes and consultation history are stored on the User's computer in an encrypted database and are not transferred to the Licensor. For this data the User is the data controller and must comply with applicable data protection law and medical confidentiality rules.
9.2. Before text is sent to the neural module, the Software replaces personal data with placeholders (de-identification) and shows the text to the User for review. Document images (scans, photos) are sent for recognition only after the User's separate consent; the Russian consent text is at /legal/consent-ocr.html.
9.3. The data processed by the server component (buyer's e-mail, payment data, technical device fingerprint, request metadata without texts), purposes and retention periods are set out in the Privacy Policy.
10. Warranties and liability
10.1. The Software is provided "as is". The Licensor does not warrant that the Software will meet the User's expectations, operate without interruption or error, or that the neural module's answers will be complete and accurate.
10.2. The Licensor is not liable for decisions made by the User based on the Software's output, for loss of data on the User's computer in the absence of a backup, or for unavailability caused by circumstances outside the Licensor's control (failure of the User's hardware or connection, third-party actions, unavailability of neural module compute providers).
10.3. The Licensor's aggregate liability under the agreement is limited to the licence fee paid by the User for the current period.
10.4. The Licensor may suspend or terminate a licence if the User breaches clause 2.3, in case of a chargeback, or if the Software is used in ways that threaten the operation of the server component. If terminated due to the User's fault, the fee is not refunded.
11. Term, amendments and termination
11.1. The agreement is effective from acceptance for the licence term; for the free plan — until the User stops using the Software or the Licensor discontinues the free plan with at least 30 days' notice on the Site.
11.2. The Licensor may amend the offer by publishing a new version on the Site. The new version applies to licences paid after publication; for active licences the version in force at the time of payment applies until the end of the paid period, unless the new version is more favourable to the User.
11.3. The User may terminate the agreement at any time by uninstalling the Software; refunds are handled under section 7.
12. Miscellaneous
12.1. This offer is governed by the law of the Russian Federation.
12.2. Claims are sent to info@myneurodoctor.ai; the response period is 10 business days. If no agreement is reached, disputes are resolved in court at the Licensor's location (Russian Federation) unless mandatory law, including consumer protection law, provides otherwise.
12.3. Exclusive rights to the Software belong to the Licensor. The agreement does not transfer exclusive rights.
13. Licensor details
Full name: Limited Liability Company «Neurosfera» (OOO «Нейросфера»)
INN 5005077648, KPP 500501001, OGRN 1255000033837
Registered address: 140200, Russia, Moscow Region, Voskresensk, Oktyabrskaya St., 13, bldg. 3, apt. 29
Tax regime: automated simplified taxation (AUSN) 8 %, no VAT
Phone: +7 (995) 156-70-74
E-mail: info@myneurodoctor.ai